Refund Policy

  1. Contact Us: Please contact our customer service team at NNcasaware@gmail.com to initiate a return. Provide your order number and details about the product you wish to return.

  2. Receive Return Instructions: Our team will provide you with return instructions and a prepaid shipping label.

  3. Return the Item: Securely package the item and attach the provided return shipping label. Drop off the package at your nearest shipping location or schedule a pickup.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at NNcasaware@gmail.com for assistance.

6. Late or Missing Refunds

  • If you haven’t received a refund within 7 business days, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at NNcasaware@gmail.com.

7. Return Shipping Costs

  • We provide free return shipping for eligible returns within the United States.
  • If you are returning an item due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.

8. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at NNcasaware@gmail.com. We are here to help and ensure your satisfaction.